Clear rules for bookings, deposits, Service Needs, and business plans on UniLify Egypt.
Last updated: July 28, 2026
This policy applies to payments processed through UniLify (deposits, online booking fees, Pro subscriptions, and advertising). Cash paid directly to a business at arrival is between you and that business — keep your receipt. Off-platform payments arranged outside UniLify are not protected by this policy.
Cancellation windows and fees are shown before you confirm — they can differ by category (clinics, hotels, home services, etc.). If you cancel inside the free window, eligible deposits are refunded to the original payment method after gateway processing (typically 3–10 business days). Late cancellations and no-shows follow the rules shown at checkout. Businesses that cancel confirmed bookings should offer a reschedule or a full deposit refund.
When a place offers pay-on-arrival, UniLify may still hold a small confirmation deposit or none at all — check the booking summary. The service price itself is paid to the business. Disputes about work quality should start in the Booking Hub; escalate to support if you cannot resolve them.
Posting a Service Need is free for customers. Comparing offers and awarding a provider moves you into a normal booking Hub flow — refund rules then match that booking. Lead access fees paid by businesses for contact details are generally non-refundable once contact details are unlocked, except where UniLify determines a technical fault or policy abuse.
UniLify Pro and advertising campaigns renew as stated at purchase. Unused time after cancellation is usually not refunded unless required by Egyptian consumer law or UniLify grants a goodwill credit. Approved refunds return to the original Paymob method.
Owners must publish accurate cancellation rules, honour confirmed bookings, and process eligible refunds promptly. Repeated unfair cancellations or fee surprises can lead to listing pause. Wallet and lead purchases follow the commercial terms shown at checkout.
1) Open Profile → Bookings → the booking Hub and use Cancel / Request help when available. 2) If the Hub cannot resolve it, contact support@unilifyhub.com with booking ID, payment reference, and a short description. We may ask for photos or chat history kept on UniLify.
Open your booking Hub or contact support with your booking reference. We respond in Arabic and English.